Buyer Protection
Shop with confidence. Parts and gear purchases are protected by our secure escrow system.
Important: Bikes & Transport Not Covered
Our buyer protection and escrow system applies to parts and gear only. Motorcycle and transport listings are for private transactions between buyer and seller, conducted off-platform. We recommend meeting in person, inspecting items thoroughly, and using secure payment methods when buying bikes or transport items.
You Purchase an Item
When you buy an item, your payment is securely held in our escrow account. The seller doesn't receive the funds yet.
Seller Ships the Item
The seller ships the item to you. They can upload proof of postage for added security and tracking.
You Receive & Confirm
Once you receive the item and confirm it matches the description, you mark the order as received in your account.
Seller Gets Paid
Only after your confirmation is the payment released to the seller. If no action is taken, funds are automatically released after 7 days.
All payments are processed through Stripe, the industry-leading payment processor. Your financial information is encrypted and never stored on our servers.
Your money is held safely in escrow until you confirm receipt. Sellers can't access funds until you're satisfied with your purchase.
If something goes wrong, open a dispute and our team will mediate fairly between buyer and seller, reviewing evidence from both sides.
Funds automatically release 7 days after delivery is confirmed or proof of postage is uploaded, ensuring sellers aren't left waiting indefinitely.
Open a Dispute
If the item doesn't match the description, is damaged, or never arrives, you can open a dispute from your orders page. This freezes the payment until the issue is resolved.
- Go to My Orders and find the problematic order
- Click "Open Dispute" and provide details and evidence
- Our team reviews the case and makes a fair decision
- If resolved in your favor, funds are refunded to you
Best Practice Tips
- • Always message the seller first if there's an issue
- • Take photos of any damage or discrepancies
- • Keep all communication within the platform
- • Review items carefully before confirming receipt
Our team handles disputes fairly and efficiently. Here's what happens when you open a dispute:
Payment Frozen
As soon as you open a dispute, the escrowed payment is frozen and the seller cannot access it.
Evidence Collection
Both buyer and seller submit evidence (photos, messages, receipts, etc.) to support their case.
Team Review
Our moderation team reviews all evidence objectively, typically within 24-48 hours.
Resolution
Decision is made and communicated to both parties. Funds are either refunded to buyer or released to seller.
Typical outcomes: Full refund to buyer if item doesn't match description or wasn't received. Partial refund if item has minor issues. Payment released to seller if claim is unfounded.
Fair for Sellers Too
Our escrow system protects both buyers and sellers. Sellers are protected from fraudulent chargebacks, and honest buyers can shop with confidence knowing their money is safe until they're satisfied.